H20PAL Return & Refund Policy

We want you to be happy with your H20PAL purchase. If something isn't right with your order, please contact us and we'll do our best to help.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the item:

• Is unused and in its original condition
• Has not been installed, mounted or modified
• Is returned with its original packaging and included components
• Is in a condition suitable for resale

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

Please contact us at support@h20pal.com.au before returning an item so we can provide return instructions.

Incorrect Size or Compatibility

Customers are responsible for checking that the selected H20PAL product is compatible with their bottle, jug or intended application before ordering.

Our product descriptions and sizing information are provided to help you choose the correct product. If you're unsure which H20PAL you need, please contact us before ordering and we'll be happy to help.

If you order the incorrect size or product, we may accept it as a change-of-mind return or exchange provided it meets the return conditions above. Return shipping and any additional shipping costs are the customer's responsibility.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@h20pal.com.au with your order number and photos of the item and packaging.

We'll assess the issue and work with you to provide an appropriate solution.

Faulty Products

H20PAL products are designed for demanding environments; however, they must be installed and used appropriately for their intended purpose.

If you believe your product has a manufacturing fault, contact us with your order number, a description of the issue and supporting photos where possible.

Depending on the circumstances, we may offer a repair, replacement, refund or another appropriate remedy.

This policy does not limit or exclude any rights or remedies you may have under the Australian Consumer Law.

Mounting Systems

The performance of magnetic, suction and adhesive mounting systems can vary depending on factors including the mounting surface, surface preparation, steel thickness, cleanliness, temperature, installation and operating conditions.

Customers should ensure mounting surfaces are suitable, follow the supplied installation instructions and regularly inspect mounting components for secure attachment and signs of wear.

Damage resulting from incorrect installation, unsuitable mounting surfaces, misuse, modification or use outside the product's intended purpose may not be considered a product fault.

Custom & Personalised Products

Custom-made, personalised or engraved products generally cannot be returned for change of mind.

If a custom or personalised product is faulty, damaged or does not match what was agreed when ordered, please contact us so we can assess the issue.

Your rights under Australian Consumer Law still apply.

Refunds

Once an approved return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where a refund is required under Australian Consumer Law, we will provide the appropriate remedy in accordance with those requirements.

Exchanges

If you'd like to exchange an eligible product for another size or model, contact us at support@h20pal.com.au.

Any price difference and applicable return or replacement shipping costs may need to be paid before the replacement is dispatched.

How to Start a Return

Email support@h20pal.com.au and include:

1. Your name and order number
2. The product you'd like to return
3. The reason for the return
4. Photos where the product is damaged, faulty or incorrect

We'll then provide instructions for the next steps.

Please do not send returns without contacting us first.

Contact

H20PAL
Dalby, Queensland, Australia
support@h20pal.com.au