Terms of service

H20PAL Terms of Service

Overview

This website is operated by H20PAL. Throughout the site, the terms “we”, “us” and “our” refer to H20PAL.

By visiting our website and/or purchasing from us, you agree to these Terms of Service, together with any additional policies referenced on this website.

These Terms apply to all users of the site, including browsers, customers and purchasers.

Products & Services

We aim to describe and display our products as accurately as possible. Product colours, finishes and appearance may vary slightly from photographs due to manufacturing processes, materials, lighting and screen settings.

Product dimensions and compatibility information are provided as a guide. Customers are responsible for selecting a product suitable for their bottle, jug, vehicle, machinery or intended application.

If you're unsure about compatibility, please contact us at support@h20pal.com.au before purchasing.

We reserve the right to modify or discontinue products, specifications, colours, mounting options or other product features without notice.

Pricing

All prices displayed on our Australian store are in Australian dollars (AUD) and include GST where applicable unless otherwise stated.

Prices may change without notice.

Discounts, promotional offers and discount codes may be subject to additional conditions and may be changed or withdrawn at our discretion, subject to applicable law.

Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

A product is unavailable or incorrectly listed
Pricing or product information contains an obvious error
We reasonably suspect fraudulent or unauthorised activity
We cannot fulfil the order as requested

If payment has already been taken for an order we cannot fulfil, the applicable amount will be refunded.

Customers are responsible for providing accurate billing, shipping and contact information.

Payment

Payment must be successfully completed using one of the payment methods available at checkout.

Available payment methods may include credit or debit card, Shop Pay, Afterpay and other payment services made available through our store.

Where a third-party payment provider is used, that provider's terms and eligibility requirements may also apply.

Shipping & Dispatch

We offer shipping throughout Australia.

In-stock orders placed before 2pm on business days are dispatched the same day. Orders placed after 2pm, on weekends or public holidays will be dispatched on the next applicable business day.

Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control.

Tracking information will be provided where available once an order has been dispatched.

Local pickup from Dalby, Queensland may also be available where shown at checkout.

Returns & Refunds

Returns, exchanges and refunds are handled in accordance with our Return & Refund Policy and your rights under Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Product Installation & Use

H20PAL products must be installed and used appropriately for their intended purpose.

Before use, customers should ensure the holder and mounting system are correctly installed and securely attached.

Mounting performance can be affected by factors including the mounting surface, steel thickness, surface condition, cleanliness, temperature, installation method, orientation and operating environment.

Magnetic holding-force ratings relate to the individual magnet under specified conditions and should not be interpreted as the safe working load of the complete H20PAL system.

Suction and adhesive mounting systems require appropriate surface preparation and installation. Customers should follow any installation instructions supplied with the product.

Mounting components should be inspected regularly, particularly when used in vehicles, machinery or demanding environments.

Modification & Misuse

Products that have been modified or used outside their intended application may perform differently from their original design.

To the extent permitted by law, H20PAL is not responsible for loss or damage resulting from misuse, improper installation, unauthorised modification, unsuitable mounting surfaces or failure to follow supplied instructions.

Nothing in this section excludes liability that cannot legally be excluded.

Intellectual Property

Unless otherwise stated, content on this website—including H20PAL branding, logos, product designs, photographs, graphics, written content and other original material—is owned by or licensed to H20PAL and is protected by applicable intellectual property laws.

Website content must not be copied, reproduced, distributed, commercially exploited or used to misrepresent an association with H20PAL without permission.

Third-Party Services

Our store may use or provide access to third-party services, including Shopify, payment providers, shipping providers and other services required to operate our business.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

Website Availability

We aim to keep our website and information accurate and available, but we cannot guarantee uninterrupted or error-free access.

We may update, modify, suspend or remove website content or functionality where reasonably necessary.

Prohibited Use

You must not use this website:

For unlawful or fraudulent purposes
To interfere with the operation or security of the website
To transmit malicious software or harmful code
To attempt unauthorised access to our systems or customer information
To infringe our or another party's intellectual property rights

We may restrict access to the website where we reasonably believe these Terms have been breached.

Personal Information

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Information may also be processed by service providers necessary to operate the store, process payments and fulfil orders.

Limitation of Liability

To the maximum extent permitted by law, H20PAL will not be liable for indirect or consequential loss arising from the use or inability to use our website or products where such liability can lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy provided by the Australian Consumer Law or any other applicable law that cannot legally be excluded.